Please allow 3 - 4 working days before dispatch. Your order will then be sent out on your chosen delivery service.
Unfortunately we do not currently offer a free returns or collections service, any items that are to be returned are the buyers responsibility until they reach us.
Returns will only be accepted and refunds or exchanges offered, if items are returned to us unused and unwashed, in their original condition intact, free from any marks (e.g. make-up, deodorant, fake tan) or odours (e.g. perfume or cigarette smoke).
Sizes are approximate and as described by our manufacturers guidelines, therefore it is the customer's responsibility to ensure they choose the correct size based on the sizing guidelines.
If you are unsure you can contact us via email and we will happily advise further.
Once we have received your returns: Please allow 5 working days for your refund to be processed. Refunds will be credited against the card used in the original purchase or sent back to your Paypal account if this was the method used. Please allow 5 to 7 working days for any funds to show back in your account - this is dependent on your bank provider.
International Orders - Exchange rates can fluctuate! Payments and refunds may be affected by this as we do not have any control over when funds are cleared.
DELIVERY - UK ORDERS
|UK||Europe||Rest of the World||Ireland (Republic)|
|Delivery Service||Royal Mail 1st Class ( 1 -3 Workings Days)||Royal Mail International Tracked& Signed (3-5 Working Days)||Royal Mail International Tracked& Signed (5 -7 Working Days)||Royal Mail International Tracked & Signed|
STANDARD DELIVERY - UK ORDERS ONLY (3-5 WORKING DAYS)
This takes approximately 1 - 3 working days to be delivered from date of shipping.Orders can arrive between 9am and 5pm. Once your order is displayed as 'Dispatched' please remember to allow 5 working days for your order to arrive.
At busier times of the year (eg. Christmas) postal services can slow down, we ask you to wait 7 working days after your order is 'Dispatched' before contacting us.
DELIVERY - INTERNATIONAL ORDERS
Standard Shipping Royal Mail 1st Class (3 - 5 Working Days)
Rest of the World
Royal Mail International Tracked & Signed(5 - 7 Working Days)
SHIPPING AND HANDLING FOR INTERNATIONAL ORDERS
Our couriers will deliver between 9am and 5pm, and will require a signature for your parcel on receipt. Once your parcel has arrived in your country, it will be passed on to an internal postal service, according to standard delivery procedures. We're sorry but we can't change the delivery address of a parcel once your order has been placed. If you are not available when your parcel is delivered, the delivery driver will leave a calling card with instructions on how to pick it up. Please note any charges relating to tax and customs duty are the sole responsibility of the customer. Please note our courier company can not deliver to PO Box addresses.
If you have any questions then please just drop us a line at firstname.lastname@example.org
All postage is non refundable unless the item you have received is faulty.
When returning your parcel to us, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.